Fix payment problems, such equally declined or incomplete transactions

If you lot have bug paying for Google products, you lot might demand to set a problem with your payments profile.

Find the consequence you're experiencing below:

"Your transaction cannot be completed"

A variety of dissimilar situations may trigger this message. Try these suggestions to resolve the upshot:

  • If this bulletin is followed by instructions for submitting additional information to us, please exercise so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to consummate the transaction.
  • Effort using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the production'south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Endeavor creating a new Google account if y'all don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Cheque to encounter if your payment method is upwardly to date. If it isn't, update it in the Payments eye.

"Unable to complete transaction. Please utilize another grade of payment."

Note: These steps also apply if you lot see the mistake message "Your payment didn't go through. Delight try a unlike payment method or endeavour again later."

Try the post-obit:

  1. Check to come across if your payment method is upwardly to date. If it isn't, update it in the Payments center, then attempt your buy again.
  2. Brand certain you lot have enough money in your account for the purchase.
  3. If yous're still having issues, contact your banking concern to come across if at that place's a problem with your account.
  4. Endeavor making the buy again with a different payment method.

"Your payment was declined due to an event with your account"

If y'all see this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your business relationship confronting fraud.
  • We need a little more information to comply with EU police force (European customers only).

To prepare the result, try the following:

  1. Become to the Payments center.
  2. Take activity on whatsoever errors or requests in the payments middle.
    1. Yous might need to verify your identity earlier you tin can buy anything through your Google Business relationship.
  3. Brand sure your name, address, and payment data are up to appointment.

"Unable to procedure payment: Depression carte du jour remainder"

You might not take plenty funds in your account to brand the payment. Check your business relationship balance or contact your banking company.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the bill of fare earlier y'all can use information technology again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within two days, you'll find a temporary charge on your carte du jour statement along with an 8-digit lawmaking.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card yous desire to verify.
  2. Check how long ago you lot tried to verify your card.
    • If less than 2 days: Wait upward to two days.
    • If more than 2 days: Bank check your card statement. You lot should observe a temporary charge from Google called "GOOGLE Test," with an viii-digit code.

Card is grayed out & says "card is ineligible"

You tin can't use this card for this purchase. Endeavor to brand the purchase again with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new carte du jour.

Airtight payments profile

Learn more about what to exercise if you temporarily or permanently airtight your payments contour.

If y'all're still having problem, contact back up.

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